made the sale?® ...Is a
workplace training programme for service employees such as call centre
agents, back office support staff and front line personnel.
It has been specifically designed to
minimise time spent away from the workplace. Of the approximately 40
hours learning time that is spread over 10 weeks:
20% is spent away from the workplace.
The remaining time is spent engaged in
on-the-job activities designed to help participants learn while they
This allows learners time to absorb new
information and practice new skills in bite size chunks.