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During the Who made the sale? programme learners engage in a series of investigations in which they:
  • Find clues

  • Gather evidence

  • Make use of available resources

The investigations cover different aspects of customer service and team leadership. They are carried out on the job allowing learners to make full use of their existing knowledge and experience. 

Information gathered is then shared amongst participants through a process of collaborative learning.

Review question

The Who made the sale? programme is made up of 40 hours learning time spread over 10 weeks.

True or False?

Need a clue?







Does it work?


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