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Learners Only

Beneath the programme’s fun exterior lies a hard core measurement system designed to evaluate every aspect of the learners’ progress.

Each activity is either linked to a unit standard assessment criteria (for example National Certificate in Contact Centre Support at NQF Level 2) or a selected service metric, for example number of complaints received.

Ongoing performance is assessed and rated after each investigation. Pre-and post course evaluations are conducted and assessments performed by registered assessors.

Test your understanding

How do learners discover who had the means, opportunity and motive to make the sale?
Phone a friend
Toss a coin
Throw some bones
Gather hard evidence








Show me the money


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