the programme’s fun exterior lies a hard core measurement system
designed to evaluate every aspect of the learners’ progress.
Each activity is either linked to a
unit standard assessment criteria (for example National Certificate in
Contact Centre Support at NQF Level 2) or a selected service metric, for
example number of complaints received.
Ongoing performance is assessed and
rated after each investigation. Pre-and post course evaluations are
conducted and assessments performed by registered assessors.