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Who made the sale? is a fun programme made up of 5 customer service investigations (CSIs) designed to discover who could have made a simulated sale. Broad themes are:

  • Customer needs and expectations
  • Building customer relationships
  • Recognising sales opportunities
  • Problem solving; difficult customers
  • Working as a team
Whoever made the sale:


Knew how to meet customer needs
Knew the ART of customer service
Knew how to create rapport with customers
Knew how to work well in a team
Must have attended the "Who made the sale?" programme run by Bizztrain






Who is it for?


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